From start to finish, communication was great as was service. Appreciate the fact they didn't rush the drying process until we were set, all staff were very friendly.

The team was very professional, worked diligently cleaning up the damage, and explained the whole process very clearly.

Jordan and her team were very thorough and professional. They were fast and very great to deal with.

Mike and team kept me up to date each day on progress and the work was done quickly and properly.

Thank you to all of your team; your techs were so respectful and helpful in the process, and although young, maintained a level of professionalism expected in much seasoned staff.  Thank you.

SERVPRO team was the best service I have received in years.  The communication was top notch and it was really nice to hear daily updates on how things were improving.

Very well mannered and knowledgeable.  They did an excellent job.

Amazing to work with!

The technicians were skilled in their job and acted professionally throughout.

So thankful, great service!

I appreciated how calm, reassuring, informative, and helpful every member on your team was. Thanks so much for all the help!

Amazing to work with!

Tyler was professional and efficient. I was very upset and he his calming presence made me feel like it would be ok. We had many hurdles, not the least was that it started to downpour while Tyler was here. Although was able to pull his truck near the back of the house to get the machinery to the area that was affected without soaking SERVPRO's equipment, the downpour softened the ground enough for his truck to sink and we needed to call a tow truck. He never imposed or showed any anxiety. He kept calm and cool, even though the rest of the company was celebrating Christmas at a company party. He was here late because of the towing and never complained. I understand he had many miles of driving after he left and probably didn't get home until very late. We very much appreciate everything he did and want to adopt him. Thank you Tyler for being such a good person and representing SERVPRO's values so well!

Jordan worked very hard and my crawlspace looks great.

Timely response, advised me of the process prior to completing the work and cleaned up after project completed. Left my Home better than when they arrived like my mom always said too do.

Manny, Jordan, and Mike Hoekwater were all great.  Knowledgeable and very good at explaining the job through the whole process.

Excellent!

The whole team was great - thank you!!

Very professional. Very polite. Would recommend service to anyone.

The team was great!

They did great!

Jordan was helpful and nice!

Great communication and work.  Thanks!

I just wanted to thank you for all the work you've sent my way by giving my information to clients.  It is much appreciated and let me know if anything I can do to help you guys out.  I can't say enough about the work you guys do and how happy everyone is when I get there, says a lot.  Keep up the great work and just know you are appreciated.

Jordan, Manny, Mac & Mike are awesome people!! Very professional, quick, and the best at what they do.

Great workers and people!!

Very professional!

I think they did a very quick and good job!  Keep up the good work!

Very satisfied with both the job and the crew. Everyone has been great to work with.

Christine was very friendly, explained everything well, and was very professional.  She went above and beyond to make sure everything was taken care of and that our needs were met.

Great service, professionally done.

All Good! Wouldn't call anyone else ~ good work!

Great job! Polite and nice work!

They are great and did a great job. Thank you!

Had 1st call w/ initial flood of dishwasher on or around May 23rd, 2020. Weekend after contact was attempted, I did not receive a return call. There was a 2nd flood from the dishwasher about a month later. Attempted to call another remediation company. Equipment set malfunctioned causing smoke damage to home. Chrissy & Jason were both supremely nice, honest and detailed. Clearly explained steps, capability to do certain things and what they could not do. So Helpful and Supportive. Thank You So Much!

Very Good Company!

You guys did a great job!

Wonderful crew! Stacey was great! Very Informative.

Our business was shut down for a minimal number of days! Thank you for your hard work.

The crew did a great job with my items. Thank you for all you did.

Earl was able to work around our business hour and dry our business . We appreciated the extra effort

Broken pipe caused a mess. Your crew did a great job of taking care of it.

The Earl worked hard. He did an excellent job. Thank you!

SERVPRO helped us with our fire loss. I was so grateful that they were here in our time of need.

We had a water loss at our dental office. SERVPRO came out and took care of everything. Thank you

A fire started in our kitchen while cooking. The damage was overwhelming. SERVPRO was quick to respond. Thank you for putting our mind at ease. 

We had a water leak that caused a good amount of damage. SERVPRO was quick to respond and thorough. Great job. 

We noticed mold in our basement. WE called SERVPRO and they came out and gave us an estimate. Once we decided to proceed SERVPRO handled the mold right away. Thank you.

Earl the Production Manager knows what he is doing.The Team was great and Cassandra was EXCELLENT!

We were alarmed to discover we had mold in our home but SERVPRO took all of our worries away. Thank you!

Dear SERVPRO,

Thank you for coming out and addressing the water intrusion on an emergency basis.It really means a great deal that we have professionals such as yourselves who can do such a job! 

            Thank you Again

We own a restaurant and needed a good cleaning. The SERVPRO team worked hard and made the dinning area look great. I would use them again. Thank you guys.

Roger came to the site within an hour of calling after our fire on Saturday. Monday there were 10+ people onsite cleaning and removing things for cleaning. Excellent!

SERVPRO came out to take care of a water issue we had. They found mold under my flooring and took care of that too.Thank you SERVPRO

Water came into our crawlspace after the area received a lot of rain. SERVPRO came out and dry everything up. The guys were very professional and courteous. Great work.

Your company was very prompt and attentive to our needs. I appreciate your work.

Your guys did a very good job. Thank you SERVPRO!

Very Good! I thank the crew for time on arrival,speed of work, and thoroughness.

"After an accident that resulted in a flood in my newly remodeled home, my builder recommended I call SERVPRO.  I Googled the "Servopro closest to me" within minutes of the accident.  I was transferred to the Allegan office reception phone call center. My information was taken by a friendly receptionist and was immediately forwarded to Earl, who called me back immediately.  I can't tell you how comforting it was to talk to a real person right away that was calm and confident in his response to my emotional reaction to the incident that just occurred in my beautiful home.  He reassured me he would be there within an hour....."

The carpets look great. You were even able to remove a few spots I didn't think you could. Great job.

SERVPRO did an excellent job. Thank you

"Chad is an asset to your company! Great follow up and communication. Excellent customer service!"

"Just keep doing what you're doing! Your staff was great. Well trained,very friendly ,and great people!"

Thank you for helping me spruce up my home for the holidays. Your team did a great job. Our carpets look like new!

"Great team you have. Very responsive to phone calls"

"Everything was great! Thank you."

"Everyone,Roger and Warren were very professional and polite. They really seemed to know what they were doing"

"Good Job!"

"Roger, and the team were so nice and professional.They were like angels in our time of need.Cassandra is so nice and answered all my questions."

We discovered we had mold after our dish washer leaked and the flooring had to be removed. SERVPRO work hard to take care of our mold issue. We couldn't be happier.

Their were severe wind storms in our area. Shingles blew off our roof but we didn't realize the damage until it rained and water leaked into our home. SERVPRO was on the scene within hour. They immediately started working. Thank you!

Our summer home had suffered some water damage while we were away. Thankfully SERVPRO was able to help. Thank you.